This article is detailing the flow of data in the Instagram Channel authentication flow and the request and response process. It also details what data we save and where in the data flow we do so.

In general we only save data that are already publicly available and only in order to prevent duplicate post/ticket creation.

Data location

While the Instagram channel app data is stored on an EU located datacenter, the channel data stored on your Zendesk instance, like the instagram authorization token, might not be - this depends on your Zendesk setup.

If you need any assistance with your Zendesk setup, you are welcome to reach out for a conversation and a virtual cup of coffee. Find us at helphouse.io

Notes

The diagram showed below is also available for download as a .pdf file in the attachements at the bottom of this article.