You are now one step closer to providing that omnichannel experience your customers demand - and improving your agents' workflow as well.

The Instagram Channel lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support.

Supported features

1. The Instagram Channel lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support.
2. it’s possible to track, reply and set up automation and get statistics on your Instagram activities. 

Unsupported features

1. Unfortunately, the Instagram APIs do not allow the use of DM in 3rd party applications, such as our Instagram integration with Zendesk.
2. Same for Instagram Ads, meaning comments on Instagram Ads are not yet support for Instagram Channel.
3. It’s not possible to like a comment through Zendesk
4. Neither it’s possible to ban or block users directly from Zendesk.