When I reply to a comment from Instagram Channel in Zendesk, it's not visible on the Instagram post

If you experience that the comments you're replying to from Zendesk are not visible on the Instagram post, there could be some different reasons for this.

The following could be the cause:

• Mentioning (@) more than 5 users in a single comment
• Including more than 30 hashtags (#) in a single comment
• Making the same comment several times (including emojis)
• Over-engaging (30 - 60 likes, comments, follows/unfollows or messages per hour)
• Having a brand-new account, but engaging with a lot of big accounts
• Including banned words or phrases

These are some of the reasons why your comment might not be visible when you're replying to a comment from Zendesk. You can see a more detailed description of the reasons in this article.