Carl Hye Thaisen
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Activity overview
Latest activity by Carl Hye Thaisen-
Carl Hye Thaisen commented,
Hi Andy Imanullah Since Instagram does offer any way to integrate to their DM's, unfortunately, you can't reply to Insta DM's outside of the Instagram app on your phone or on their website. We have...
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Carl Hye Thaisen commented,
Hi Alexis. Unfortunately, the Instagram APIs does not allow the use of DM in 3rd party applications, such as our Instagram integration with Zendesk. The Instagram Channel supports comments, and in ...
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Carl Hye Thaisen commented,
Hi Christian. Thank you for reaching out. Unfortunately it's not a question of wether the feature should be included or not, but if it's possible to make the feature. We menttion this in the instal...
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Carl Hye Thaisen commented,
Hi Aditya. You bet. We'll announce it on all channels when the next mayor update to the instagram channel launches.
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Carl Hye Thaisen commented,
Hi Aditya Please see my comment on this in the other thread. https://support.helphouse.io/hc/en-us/articles/115005012034-Instagram-Channel-Installation-Instructions
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Carl Hye Thaisen commented,
Hi Aditya Thank you for your feedback. At the moment this is not possible. When we created the channel, most testers wanted it this way, since they have 100-200+ comments on a post and that would a...
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Carl Hye Thaisen created an article,
Instagram Channel Feature requests
We love feedback. If you have feedback, feature requests or ideas for improvement, please submit a comment below and we'll have a look at it.
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Carl Hye Thaisen commented,
Official comment Hi Kostya. Thank you for reaching out to us! The Instagram Channel app already comes with at 14 day free trail built in. However, all apps on the Zendesk Marketplace require that you set up a credi...
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Carl Hye Thaisen created an article,
Instagram Channel Auth And Data Flow Diagram
This article is detailing the flow of data in the Instagram Channel authentication flow and the request and response process. It also details what data we save and where in the data flow we do so. ...