The Instagram Channel for Zendesk enables you to get comments from your Instagram posts in as tickets in Zendesk.

There are two options;

• Get a ticket pr. comment on a post (one ticket pr. single comment)
• Get a ticket pr. Instagram post (all comments under one ticket)

In this article, we'll cover how you change these settings.

Step 1:

Go to Admin (Cogwheel) -> Channel Integrations -> Instagram Channel

Step 2:

Go to Accounts -> Hover over the account and click on the cogwheel -> Click Edit

Step 3:

Here you have two options for thread type:

1. Post

2. Comments

Choose the one you like and hit "Save".

That's it!

If you're still in doubt or have some questions, feel free to reach out to us at support@helphouse.io.