Disclaimer: The Google My Business app is now the Google Business Profile app. Screenshots and videos in this article still reflect the old app and will be updated as soon as possible.
The Google Business Profile integration lets you connect your Google Business Profile account to your Zendesk Support and makes it possible for you to receive and reply to all Google Business Profile reviews and community questions as tickets in Zendesk Support.
Reviews from your connected Google Business Profile account will be integrated directly into your normal workflow, so your agents can reply to your reviewers and community questions on Google Business Profile without leaving Zendesk Support.
How to install Google Business Profile for Zendesk Support:
Step-by-step installation guide:
Step 1: Install from Zendesk Marketplace
Before you start connecting your Google Business Profile account, first you need to install it from Zendesk Marketplace right here.
Step 2: Connect Google Business Profile account
Once your Google Business Profile account is installed, you are ready to connect with Zendesk Support.
1. In Zendesk Support settings go to Channel integrations under the section Channels and choose Google My Business.
2. Go to the tab Accounts and click Add account.
3. Next, you'll be asked to authorize your Google Business Profile account. Proceed by clicking 'Authorize'.
Step 3: Choose your settings
When you've connected your Google Business Profile account, you have some options:
1. Choose your locations
2. Choose Questions settings
3. Choose "Reviews" settings
When you're done hit "Save".
Step 3: Begin to use
When you first integrate it all of your Google Business Profile reviews and questions will go into Zendesk Support as tickets. Also, the ones that you already replied to. You can bulk edit those in order to solve them all at once.
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