Requirements

Zendesk Talk - Partner Edition
To use the Puzzel Integration, you must have “Zendesk Talk - Partner Edition”.

Agent rights
Agents must have the rights to add, edit and delete users, otherwise no user will be created when a user, that does not already exist in Zendesk, calls in. If no user is created, a ticket will not be created for the call. The rights are changed on the Admin page: Go to Manage > People > Roles. Click edit on the role you want to update. In the People section, select “Add, edit and delete all" in the “What access does this agent have to end-user profiles?” dropdown.

Puzzel account
You must have a Puzzel account in order to use the integration.

How to install

1. Install the app from Zendesk Marketplace.
2. And basically... That’s it! The app will then be available in the navigation bar to the left and in the top bar after you reload Zendesk Support.