Zendesk Talk - Partner Edition
To use the Puzzel Integration, you must have “Zendesk Talk - Partner Edition”.
Agents must have the rights to add, edit and delete users, otherwise no user will be created when a user, that does not already exist in Zendesk, calls in. If no user is created, a ticket will not be created for the call. The rights are changed on the Admin page: Go to Manage > People > Roles. Click edit on the role you want to update. In the People section, select “Add, edit and delete all" in the “What access does this agent have to end-user profiles?” dropdown.
You must have a Puzzel account in order to use the integration.
How to install
- Install the app from Zendesk Marketplace.
- And basically... That’s it! The app will then be available in the navigation bar to the left and in the top bar after you reload Zendesk Support.