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Latest activity by Marie-Cathrine
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    Marie-Cathrine created an article,

    Adding category icons

    Most of our Guide themes offer the option to add category icons. This article describes how to display the category icons on the home page. To display the icons you must have the following ready: ...

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    Marie-Cathrine created an article,

    Why do I see the community section?

    The community elements are always visible in the theme editor, but if no community is enabled, the elements will be automatically removed from the live version of the theme.

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    Marie-Cathrine created an article,

    Can I edit the code? (developer license)

    We do not offer developer licenses for our Guide themes. You will therefore not be able to edit the theme code in any way. All themes do however come with a broad range of customisability that allo...

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    Marie-Cathrine created an article,

    How to use the Puzzel integration for Zendesk Support

    Last updated May 11th, 2022. Requirements Zendesk Talk - Partner EditionTo use the Puzzel integration, you must have “Zendesk Talk - Partner Edition”. Puzzel account and Puzzel Zendesk SDK add-onYo...

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    Marie-Cathrine created an article,

    How to install the Puzzel integration

      Requirements Zendesk Talk - Partner EditionTo use the Puzzel Integration, you must have “Zendesk Talk - Partner Edition”. Agent rightsAgents must have the rights to add, edit and delete users, ot...

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    Marie-Cathrine created an article,

    How to set up nested views in Better Views

    The Better Views app for Zendesk Support allows you to create nested views. To used nested views you will have to follow the steps below. Go to the Admin homepage Go to the View settings Rename th...

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    Marie-Cathrine created an article,

    Features of the Unassign and Logout App

    The Unassign & Logout App lets you click a button that unassigns all your tickets, and moves them to the group, before you log out, so you can make sure that no customers gets left behind. Core fea...

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    Marie-Cathrine created an article,

    How to install the Unassign and Logout App

    Requirements The Unassign & Logout app is super easy to install! There is no other requirements than that you need to have an admin account in Zendesk Support. How to install Install the app from ...

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    Marie-Cathrine created an article,

    How to integrate Google Drive with Zendesk

    Our Google Drive integration for Zendesk Support makes it easy for you to attach/upload files inside a ticket in Zendesk Support to/from your own Google Drive account without having to leave Zendes...