The Unassign & Logout app is super easy to install! There is no other requirements than that you need to have an admin account in Zendesk Support.
How to install
- Install the app from Zendesk Marketplace.
- If you have a trigger that assigns a ticket to the agent that updates it, add the following ALL condition to the trigger:
Tags contains none of the following: unassign-and-logout-appThis will prevent the tickets from being reassigned to the agent.
- You’re all set! The app will now be visible in the top bar of Zendesk Support.