Instagram Ad Comments

Shawna Nordman

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Hi there,

 

I'm hoping you can let me know if this integration is able to support paid ad comments on Instagram in addition to the organic comments? We're already using the service and our organic comments are flowing into Zendesk and creating tickets as expected. We'd love to be able to also receive paid ad comments in Zendesk in the same way. 

 

Thanks!

1

• Official comment

  

  Hans Andersen

  Hi Shawna

  This is something that we are actively working and will release in the near future. This will be a new channel and not part of the existing one.

  If you would like to help us out testing the app once this is ready, please reach out to our support and they will take care of this.

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• 

  James Ville

  I would like to second that request. The majority of our Instagram engagement comes from our ad posts and we'd like to be able to address them with our other comments directly in ZenDesk. Please keep me in the loop as progress is made and we'll also be more than happy to test the app once developed.

  Thank you very much! 

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