Ticket Mentions App

Read mentions still on list



  • Official comment

    Hey Rgoehrke and Dan,
    Thanks for reaching out!

    The behaviour you described is by design, but we understand your issue. I've passed your request on to the developer team and they're now aware of this.

    Remember to upvote the post to let our team how much it's needed.

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  • +1

    This unfortunately isn't usable for larger ticket volumes -- it keeps all notifications without the ability to sort or dismiss. If a ticket is less than Solved and you're mentioned, the UI persists. Not ideal for a quick glance at new mentions, not ideal for sorting through tickets across multiple channels.

    I'm unable to leave this as an official review because I have decided to uninstall the app. I'd happily join back on if there was more granularity offered. :)

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