Instagram Direct Messages (DM's)
Unfortunately Instagram does not allow us to hook into your DM's. Therefore we are not, at the moment, able to deliver the service you are requesting. We are however investigating a few opportunities that will make this possible. If we succeed in this, we will launch a new Channel for Instagram DM's.
Please leave a comment if this channel could be of any interest to you and subscribe our mailing list below and we will get back to you if/when any news are raising on this topic.
BETA TESTER! If this channel will ever have a chance of seeing the light of the day we will need beta testers and we would like you to be on the team. Please subscribe to the mailing list on this topic via the link below and leave a comment that you would like to be a beta tester.
Please see my comment on this in the other thread.
Thank you for reaching out.
Unfortunately it's not a question of wether the feature should be included or not, but if it's possible to make the feature.
We menttion this in the installation instructions in the Marketplace too.
We'd love to be able to provide DM's in the integration, but the API's Instagram provides prevents us from doing so. We're actively working on a solution to provide the feature, but it's too soon to provide a launch date at this point.
I'd recomment you subscribing to this page section as we'll announce any news of features regarding DM's here.
I want to know when Instagram DM's will be able on Zendesk Support.
Do you have a launch date?
And those clients that already have payd the Instagram APP for Zendesk, will we have the DM's for the same price?
I asked because the actual price is kind of "salty" and we don't have acess do DM's...
Probably I'm not the only disappointed client with this..
Thanks for asking Joao!
I was just contemplating adding IG for my company until I realized it'll be missing DM's which is more crucial than the general comments! We already have analytics for that. However, those that DM are usually more sensitive matters that require tracking and follow up. Therefore, I'll disregard for now :(.
We're definitely interested in this Instagram DM integration for Zendesk. Please keep us posted!
This must be possible as there is another developer who has created the integration; it is just costly and unreliable (based on comments).
So fingers crossed you can deliver a more affordable option!
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