The Required fields for Agents app makes it possible for you to make the fields, that are required when closing a ticket, required when an agent creates or edits a ticket.
The Required fields for Agents app requires no configuration!
Simply install the app from the marketplace and you are good to go! Any field marked required when an agent solves a ticket, is now required when an agent work on a ticket!
Got any feedback, ideas or feature request? Please visit our forum here!
DISCLAIMER: This app works with Ticket Forms, but NOT with the Conditional Fields App!