Instagram Channel Installation Instructions

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6 comments

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    Vladan Jovic

    Hey, imgs are not visible ;)

    https://cl.ly/pHHU/Image%202018-02-02%20at%209.38.20%20AM.png

     

  • Avatar
    Carsten

    Hi Vladan

    Thx - Fixed it!

  • Avatar
    Aditya Talekar

    I have integrated Instagram with Zendesk but I see a single ticket created for multiple comments on the posts, can we have different tickets created for different comments on the post?

  • Avatar
    Carl

    Hi Aditya

    Thank you for your feedback.

    At the moment this is not possible. When we created the channel, most testers wanted it this way, since they have 100-200+ comments on a post and that would and up being af lot of tickets if they had separate tickets for each comment.

    We're actively working on making this an option in a future version of the channel, though.

  • Avatar
    Aditya Talekar

    Got it thanks. Please do post it and announce it if we have a solution for the same.

     

    Regards,

    Aditya

  • Avatar
    Carl

    Hi Aditya.

    You bet.

    We'll announce it on all channels when the next mayor update to the instagram channel launches.

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